Our home, and several of our neighbors’, suffered from flooding in our basements due to a storm water drainage problem on our street. Our finished basement was significantly flooded, and carpeting and some drywall was affected. Vince was very professional and personable, carefully explained all the procedures, techniques and time required, discussed pros/cons of options to clean up and repair, clearly stated all the costs and pricing, and scheduled the work quickly and efficiently. The costs were reasonable and accurate, and the work was done on time as promised with minimal disruption to our household. We are very pleased not only with the work completed — our basement is better than it was before — but also with the relationship developed in getting to know Vince and his team.

They made time for my emergency although very busy. I appreciate it so much.

I called late in the day on a Friday afternoon, near closing time, after having a pipe break spewing water and other things across the basement floor. The owner answered my call, asked me some questions, and said they could be at my house first thing Saturday morning. They arrived when he said they would, looked at the mess and damage, gave me a very reasonable quote and were done faster than initially estimated. They did exactly what they said they would, and the owner followed up the next day to make sure everything was good. I am very happy with the job they did and I would recommend them to anyone needing water and/or sewer cleanup. The basement is cleaner and drier than it was before the pipe break.

Our church suffered extensive damage to the basement after a heavy rainstorm. (This was discovered at 10:15 at night.) We made numerous phone calls to every after-hours service I could find that advertised emergency water removal. In the meantime, the local fire department came for 3 to 4 hours to pump out water. Capital Water & Fire Restoration was the first to respond to one of my frantic messages and they were willing to come down that morning to see if they could help. They showed up – ready to work – explained what they felt should be done to mitigate the damage, and set to work as soon as the contract was signed. Vincent kept me updated on the progress and advised us as to what our options were and how he suggested we proceed.

Vincent was the best! I called when our sump pump could not keep up with a storm and I was getting water in my finished basement. He and his company were at our home within 90 minutes. Took care of the carpet and cleaning up the water. He left his dryers and humidifiers to finish drying out the basement. He followed up with a phone call later in the evening and came the following morning to check on everything. I would highly recommend this company.

Called Vincent on a Sunday afternoon and he picked up immediately. I had water damage in the basement from heavy rain and melting snow. He was on site first thing in the morning and set up a drying system that worked beautifully. He was very professional and I would highly recommend him. He also offers a variety of other services.