Contact Capital Restoration Services

Ways to Reach Us

The fastest way to get help is to call (877) 276-1067. Our lines are answered 24 hours a day, 7 days a week, because water and fire damage do not follow a schedule. You can also write to info@capitalwaterandfirerestoration.com with photos and a description of the damage. We read every message and respond as soon as we can.

Call when something is actively happening: water still flowing, smoke still in the air, a storm that just passed through. Email works well when the situation is stable and you want to send details and photos first. Either way, a real person will get back to you.

When you write to us, include your name, the property address, a short description of what happened, and a few photos if you can take them safely. Photos help us understand the situation before we arrive, though they never replace an in-person inspection. We respond to email during the day and treat anything urgent just like a call.

What to Do While You Wait

If water is coming in and you know where the main shutoff is, turn it off. Stay out of standing water where electricity may be live, and never touch a breaker panel in a flooded area. Those two simple steps prevent some of the worst outcomes.

After a fire, do not run the heating or cooling system, since it can push smoke into rooms that were never touched by the flames. Avoid wiping soot yourself, because the wrong motion can grind it deeper into surfaces. Open a window if it is safe to do so, and leave the cleaning to our crew.

For suspected mold, leave it alone rather than scrubbing or bleaching it. Disturbing a colony can send spores through the home. Close the door to the affected room if you can, keep the area as dry as possible, and wait for our team.

What Happens After You Reach Out

When you call, we ask a few quick questions: what happened, where the damage is, whether the water source is stopped, and whether everyone is safe. Your answers help us send the right crew with the right equipment on the first trip.

It helps to have a few details ready: your address, what happened and when, and photos if you can take them safely. Do not worry if you cannot answer everything. We sort out the rest once we are on site.

On the first visit, our team inspects the damage, takes moisture readings or surveys the smoke-affected areas, and explains what they found in plain language. You receive a clear written scope of the recommended work before anything begins, and nothing happens without your say-so.

If the situation is urgent, such as water actively entering the home, we move you to the front of the line. Our dispatcher confirms your details, tells you anything useful you can do while you wait, and keeps you updated. You are never left guessing about what happens next.

Situations Worth Contacting Us About

Reach out right away for an active leak, standing water, or flooding of any kind. Also call if you see water stains spreading, smell something musty, or notice paint bubbling or peeling. Any of those can signal moisture hiding where you cannot see it.

After a fire, contact us even when the damage looks small. Smoke travels far past the flames and settles into walls, ductwork, and fabrics. The sooner soot is addressed, the easier it is to clean, and the less odor lingers.

Visible mold, storm damage to the roof or siding, and sewage backups are all good reasons to call. When in doubt, a phone call costs you nothing and can save a great deal of trouble later. We would rather hear from you early than see you late.

No Pressure and No Obligation

Every first look is an assessment, not a sales pitch. We inspect, we explain, and we put the recommended work in writing. Whether you hire us is entirely your call, and we never push.

People often ask what a job will cost, and the honest answer is that it depends. The price of a job is shaped by how much area is affected, how far water traveled, which materials are involved, how easy the area is to access, and whether it is an emergency. We walk you through those factors and give you an exact quote before work begins, so there are no surprises.

If water, fire, or mold has damaged your property, call (877) 276-1067 or write to info@capitalwaterandfirerestoration.com. We are here around the clock, and we are ready to help.

Many of our customers are dealing with insurance at the same time. Our documentation, photos, moisture readings, and written scope gives your adjuster a clear record of the damage and the work needed. If your insurer asks for anything specific, tell us and we will provide it.