Privacy Policy

What This Policy Covers

This Privacy Policy explains how Capital Restoration Services handles information you share with us through this website. We are a home-services business, and this site exists to help you reach us about water damage, fire damage, and mold services.

This page covers information sent through the contact form on this site, plus email and phone contact listed here. It does not cover information shared through other channels, such as in-person visits. If you have questions about this policy, write to info@capitalwaterandfirerestoration.com.

We have written this policy in plain language so it is easy to understand. It is a general policy for a home-services website, not legal advice for any specific situation. If any part is unclear, we would rather explain it than have you guess.

Information We Collect

When you fill out our contact form, we collect the details you type in: your name, phone number, email address, and a description of the service you need. We only ask for what we need to respond to your request.

Like most websites, ours also gathers basic technical information automatically, such as the type of browser you use and which pages you visit. This helps us keep the site running well. Your browser may store small files called cookies from our site, and you can clear them in your browser settings at any time.

We do not run online accounts or a store on this site, so we never collect payment details or passwords here. The information we hold comes only from what you send us and from normal site operation.

How We Use Your Information

We use the information you share to respond to your request and to arrange the service you asked about. That means calling or emailing you back, scheduling a visit, and following up on the work.

We may also use basic technical information to improve how the site works, for example by fixing pages that do not load correctly. We do not use your details for purposes beyond running this business and serving its customers.

If you give us your phone number or email, we may use it to confirm appointments or share updates about your service. You can ask us to stop contacting you at any time by replying to our message or by writing to info@capitalwaterandfirerestoration.com.

We do not use automated decision-making or profiling based on your information. A real person handles every request that comes through this site.

How Your Information Is Shared

We share your information only when we need help running the business. That might include a scheduling tool, an email provider, or a phone service that helps us reach you. These helpers only get what they need to do their job.

We never sell your personal information, and we never trade it for advertising. We may share information if the law requires it, such as in response to a lawful request from authorities. Beyond that, what you share with us stays with us.

When a helper receives your information, we expect them to protect it and use it only for the task we gave them. We do not publish your details or share them on social media.

Your Choices

You choose what to share. You can skip the contact form and call (877) 276-1067 instead if you prefer to talk first. If we have your details and you want them changed or removed, write to info@capitalwaterandfirerestoration.com and tell us what you need.

We act on reasonable requests as promptly as we can. Some information may need to stay in our records for basic business reasons, such as billing or tax records. We will tell you plainly if that is the case.

If you believe we have information about you that is wrong, tell us and we will correct it. Accurate records help us serve you better and keep our communication clear.

Parents and guardians: this site is not aimed at children, and we do not knowingly collect information from children. If you believe a child has sent us information, contact us at info@capitalwaterandfirerestoration.com and we will remove it.

When you ask us to change or remove your information, we will confirm once it is done. If we cannot remove something, we will explain why in plain language.

Changes to This Policy

We may update this policy as our site or business changes. When we do, the new version appears on this page. Using the site after an update means you accept the current policy.

We encourage you to look at this page from time to time so you always know how we handle your information. If you have questions at any point, reach us at info@capitalwaterandfirerestoration.com.

This policy applies to this website only. If you reach us through a different channel, such as a directory listing or a social media page, that channel has its own rules for your information. We do not control those platforms, so it is worth checking their policies too.

When this policy changes in a meaningful way, we will note the change on this page. The version you see here is always the current one.